fg33 Terms and Conditions — Complete Usage Policy

1 Eligibility Criteria

The following eligibility conditions must be met to open an account and use the services on the fg33 platform. If an account is created in violation of these conditions, fg33 reserves the right to immediately close the account and forfeit all balances.

1.1 Age Requirement

You must be at least 21 (twenty-one) years of age to participate on the fg33 platform. The platform's services are available only to those aged 21 and above. Keeping minors away from gaming activities is a core part of our policy.

1.2 Personal Use

• Each person may open only one account — multiple accounts under the same person's name are prohibited.
• Accounts are strictly for personal use — betting on behalf of a third party is prohibited.
• Sharing your account credentials with anyone else or selling your account is strictly prohibited.
• You are solely responsible for all activities carried out on your account.

2 Account Registration

You must provide accurate and truthful information when completing the registration process at fg33. fg33 reserves the right to cancel any account where false or incomplete information has been provided.

2.1 Information Required for Registration

• Full legal name (as shown on your National ID card or passport).
• Correct date of birth (in DD/MM/YYYY format).
• An active email address that belongs to you alone.
• An active Bangladeshi mobile number.

2.2 Account Security

Keep your account password strong and unique, and never share it with anyone. Notify our support team immediately of any unauthorised activity on your account. fg33's liability will be limited in cases of unauthorised access to your account.

2.3 Identity Verification

To ensure security and prevent financial fraud, fg33 may at any time request identity verification documents, which may include a National ID card, passport, driving licence, or mobile banking details. fg33 reserves the right to withhold withdrawals until the verification process is complete.

3 Bonuses and Promotions

fg33 offers various types of bonuses and promotional offers. Each bonus has specific terms and conditions that must be followed.

3.1 Welcome Bonus

3.2 General Bonus Terms and Conditions

• The welcome bonus applies to the first deposit only — once per account.
• Bonus funds cannot be withdrawn directly — the specified wagering requirement must be met first.
• Placing the entire bonus amount on a single bet is not permitted.
• fg33 reserves the right to modify, cancel, or suspend any promotion.
• If bonus abuse or fraud is suspected, the account will be investigated.
• Specific terms for the VIP cashback bonus programme and special promotions apply separately.

3.3 VIP Programme

fg33's VIP programme has three tiers — Bronze, Silver, and Gold. The weekly cashback rate differs at each tier: up to 0.4% at Bronze, up to 0.8% at Silver, and up to 1.2% weekly cashback at Gold. VIP tier advancement is determined based on overall activity and loyalty to the platform.

4 Deposits and Withdrawals

4.1 Deposit Rules

The accepted payment methods for depositing funds at fg33 are: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount across all payment methods is ৳100. Funds deposited into the account must come from a payment method registered in your own name — deposits from third parties are not accepted.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Standard withdrawal processing time is 5 to 30 minutes.
• Withdrawals can only be made from verified accounts.
• The payment method used for withdrawal must match the method used for deposit.
• Withdrawals may be temporarily held if fraud or money laundering is suspected.

4.3 Deposit and Withdrawal Responsibility

fg33 makes every effort to keep the deposit and withdrawal process fast and secure. However, fg33 is not directly liable for delays caused by payment service providers. If a transaction is delayed due to server issues with bKash, Nagad, or Rocket, please contact the relevant payment provider. The fg33 support team will assist in resolving any transaction-related issues.

5 Betting and Game Rules

Cricket betting, slot games, live casino, and other gaming activities are available on the fg33 platform. The following general rules apply to each category.

5.1 Betting Regulations

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event or game is cancelled, fg33 reserves the right to refund the relevant bet amount.
• If incorrect odds are displayed due to a technical error, fg33 may void the bet.
• Market rules apply for live betting on BPL, IPL, T20, or international cricket.
• Placing opposing bets on the same event to gain an artificial advantage is prohibited.

5.2 Technical Issues

If the outcome of a game is affected by loss of connection, server problems, or any other technical fault, fg33 reserves the right to void the relevant round or bet. If a connection is lost mid-round, the data stored on the server will be considered final.

5.3 Fair Play Policy

fg33 is committed to ensuring a fair and equal opportunity for all players. Random Number Generator (RNG) technology is used to run games, which is independently verified. Any attempt by a player to exploit the system will be dealt with strictly.

6 Prohibited Activities

The following activities are strictly prohibited on the fg33 platform. Violation of these conditions will result in account closure and the relevant authorities may be notified.

7 Security and Privacy

fg33 treats the protection of users' personal and financial information as its highest priority. Our platform uses SSL encryption technology to keep all data transmission secure.

7.1 Data Protection

• Your personal information is not sold to third parties.
• Payment information is stored in accordance with the highest security standards.
• Information is not shared with authorities unless legally required.
• Details on data protection are outlined in our privacy policy.

8 Account Suspension & Closure

8.1 fg33 Authority

fg33 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• If any part of these terms and conditions is violated.
• If false information is found during the identity verification process.
• If evidence of bonus abuse or fraudulent activity is found.
• If an account remains inactive for an extended period.
• Due to legal obligations or regulatory directives.

8.2 Account Closure by the User

You can close your account at any time by contacting our support team. Any outstanding balance must be withdrawn before the account is closed. Bonus balance will be forfeited after the account is closed.

9 Limitation of Liability

fg33 provides services on an "as is" basis. fg33 has limited liability in the following matters:

• fg33 is not responsible for any loss caused by internet connection disruption.
• fg33 is not responsible for errors by third-party payment providers.
• For service unavailability during server maintenance or unexpected outages.
• If account information is leaked due to the user's own negligence.
• fg33 is not commercially liable for direct financial losses from gaming.

10 Responsible Gaming

fg33 is firmly committed to responsible gaming. We believe that gaming should be an entertainment activity — not a financial burden.

10.1 Self-Restriction Options

Users on the fg33 platform can set their own weekly or monthly deposit limits. There is also a temporary account pause feature for taking a break from gaming. Detailed information on responsible gaming can be found on our Responsible Gaming page.

10.2 Problem Gambling

If you feel that gaming is having a negative impact on your daily life, family or financial situation, please contact our support team immediately or seek professional help. fg33 is always here for you.

11 Changes to Terms

fg33 reserves the right to change, amend or update these rules and terms and conditions at any time. If any significant changes are made to the terms, a notice will be published on the website and registered email addresses may be notified. Continuing to use the platform after changes constitutes acceptance of the new terms. It is therefore recommended that you visit this page regularly.

12 Contact & Support

If you have any questions or complaints regarding these rules and terms and conditions, please contact our support team. fg33's support team provides assistance in Bengali 24 hours a day, 7 days a week.

For more information related to these terms, visit our FAQ page or visit the About Us page. For information on responsible gaming, see the Responsible Gaming page.