fg33 Privacy Policy —
Your Data Is Our Responsibility
This privacy policy describes in detail how your personal information is collected, stored, and protected on the fg33 platform.
Last Updated: January 2026. This privacy policy applies to all services on the fg33 platform. Please read the entire policy carefully. By using the platform, you are considered to have accepted the terms of this policy.
Table of Contents
Sections of This Policy
fg33 ("we", "our", "platform") is a trusted online entertainment and betting service provider in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("policy") describes what kinds of personal information fg33 collects when you use the website (fg33.cam) and related mobile platforms, how we use that information, and how we keep it secure.
This privacy policy should be read together with our Terms and Conditions. If you disagree with any part of this policy, please refrain from using the fg33 platform and contact us.
1. Types of Collected Information
We collect various types of information when you create and use an account on the fg33 platform. This information is essential for providing our services and is stored in accordance with strict security standards.
1.1 Personal Identity Information
During the registration process and account verification, we may collect the following information:
- Full name (as per national ID card or passport)
- Date of birth (for age verification — only individuals aged 21 and above may register)
- Email address
- Residential address
- National ID card number or passport number (for identity verification)
- Mobile number (for account verification and security)
1.2 Financial Information
To process deposits, withdrawals, and transactions, we handle the following financial information:
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Important: We never store your card number, PIN, or OTP directly. All financial transactions are completed through secure third-party payment gateways.
1.3 Usage Information
- Gaming and betting history, win and loss records
- Platform login times and session information
- Preferred game categories and bet types
- Bonus claim and usage history
- Customer service contact records
1.4 Technical Information
- IP address and device type
- Browser information and operating system
- Cookies and session data
- Website navigation patterns
- Referral source (where you came from before visiting our site)
2. Methods of Data Collection
The fg33 platform collects information in various ways. We always maintain transparency and collect only the information that is necessary:
2.1 Information Provided Directly
When you provide information directly on our platform, such as:
2.2 Automatically Collected Information
Some information is automatically collected when you use the platform from your device, such as through cookies, log files, web beacons, and similar tracking technologies. This information is used to improve the platform's security and performance.
2.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as identity verification services, payment processors, and fraud prevention agencies. This information is used solely for account protection and legal compliance.
3. Purposes of Data Use
fg33 uses collected information for the following legitimate purposes. We never use your information unnecessarily or sell it to third parties:
3.1 Service Delivery and Operations
- Creating, managing, and verifying your account
- Processing deposits and withdrawals
- Ensuring gaming and betting services
- Managing bonuses and promotional offers
- VIP program and rewards management
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Implementing anti-money laundering (AML) policies
- Monitoring suspicious transactions
- Detecting multiple accounts or fraudulent activity
- Enforcing responsible gambling policies
3.3 Legal and Regulatory Compliance
- Age verification (ensuring 21 and above)
- Meeting applicable legal requirements
- Tax and financial reporting obligations
- Resolving legal disputes or claims
3.4 Customer Service and Communication
- Resolving your questions and issues
- Important notifications related to your account
- Transaction confirmation messages
- Security alerts and updates
3.5 Platform Improvement
- Analyzing and improving the user experience
- Resolving technical issues on the platform
- Planning new services and features
- Market research and statistical analysis (in non-personally identifiable form)
4. Data Storage and Protection
fg33 takes the highest industry-standard technical and organizational measures to ensure the security of your information. Our security framework is continuously updated.
4.1 Technical Security Measures
4.2 Data Retention Period
We retain your information only for as long as necessary:
- Active Account: All required information is retained for as long as the account remains active.
- Closed Account: Certain information may be retained for a specified period after account closure to meet legal and regulatory requirements.
- Transaction Records: Financial transaction records are retained for the period required by applicable law.
4.3 Steps in the Event of a Data Breach
If an unexpected data breach occurs, fg33 will act promptly and notify affected users as quickly as possible in accordance with applicable law.
5. Sharing Information with Third Parties
fg33 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
To operate the platform we work with selected third-party service providers, such as:
- Payment Processors: bKash, Nagad, Rocket, and bank transfer service providers receive the information necessary to complete transactions.
- Identity Verification Services: Authorized agencies for KYC processing.
- IT and Cloud Services: Providers of servers, databases, and technical infrastructure.
- Analytics Services: For monitoring platform performance.
All of these partners have signed confidentiality agreements with fg33 and may only use the information provided for the specified purposes.
5.2 Legal Obligations
In the following circumstances we may be legally required to disclose information:
- To comply with a court order or legal directive
- To assist law enforcement agencies in an investigation
- Upon a valid request from a government authority
- To report suspicious transactions in compliance with anti-money laundering laws
5.3 Business Transfer
If fg33 goes through a merger, acquisition, or sale of assets, user information may be transferred as part of the business assets. In such cases, we will notify users in advance.
6. Cookies & Tracking Technology
The fg33 platform uses cookies and similar technologies to improve your experience and ensure the platform functions properly.
6.1 Types of Cookies
- Essential Cookies: These cookies are necessary for the platform to work correctly. They are used for login sessions, security tokens, and basic functionality.
- Functional Cookies: To remember your preferences, language, and settings.
- Analytical Cookies: To understand which sections of the platform are used most — not personally identifiable.
- Security Cookies: To prevent fraud and unauthorized access.
6.2 Cookie Control
You can control cookies by changing your browser settings. However, please note that disabling essential cookies may affect the platform's functionality and you may not be able to enjoy some features of the service.
7. Your Rights
As a user of the fg33 platform, you have the following rights over your personal information:
Right to Access
You can request to know what information we hold about you and receive a copy of it.
Right to Correction
You have the option to request correction or update of any inaccurate information in your account.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Restrict Processing
You may object to or place restrictions on the use of your information for specific purposes.
Right to Data Portability
Where technically feasible, you have the right to receive your information in a structured, machine-readable format.
Right to Object
You have the right to object to marketing communications or certain types of data processing.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We generally aim to respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full — in such cases, the reason will be explained in detail.
We process requests after verifying your identity. This ensures that only you can access your information.
8. Children's Privacy
fg33 is for users aged 21 and above only. We never knowingly collect information from minors.
fg33 strictly follows a 21+ age policy. Our platform is intended entirely for adults and we do not intentionally collect any personal information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor has registered on our platform, that account will be closed immediately and all related information will be deleted.
If you believe a minor is using our platform, please contact us at [email protected].
9. Changes to This Policy
fg33 reserves the right to update this privacy policy from time to time. Changes may occur due to business practices, legal changes, or technological developments.
If significant changes are made to the policy, we will:
- Update the "Last Updated" date on this page
- Send a notification email to registered users
- Display a notification when logging in to the platform
Continued use of the platform after changes have been made will be considered your acceptance of the updated policy. We recommend that you review this policy regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is always ready to assist you in Bengali.
For any privacy-related requests:
[email protected]
24/7 live chat assistance in Bengali. Log in to the platform to start a chat.
We generally respond to email requests within 1-3 business days. For urgent matters, use live chat — our support team is available around the clock (Bangladesh Standard Time BST UTC+6).
Your information is safe with fg33
SSL encryption and fair play guaranteed. Learn more — visit our Responsible Gaming and Terms & Conditions pages.